Mediation Success

Mediation Success is a family law mediation practice based in Bunbury. The principal mediator is Kerri Pietens, who holds a Social Science degree and a Postgraduate Diploma in Dispute Resolution. She has over 20 years' experience in Social and Community Services, including 13 years working in the Magistrates Court.

Kerri Pietens completed general mediation training in 2008 and is a registered Family Dispute Practitioner with the Attorney General's Department. She is also a member of the Resolution Institute. Mediations are conducted by mediators registered with the Attorney General's Department. Services include family mediations, parenting focused sessions, property settlement, restraining order, drafting mediated agreements, and generalist mediation services.

Mediation Success operates as a mediation service and family counselling practice in Bunbury, with Kerri named in several reviews as the mediator clients deal with directly. Accounts from people who used the service describe her as professional and experienced in dispute resolution, and one recurring theme is her willingness to listen carefully and put forward practical solutions rather than simply letting parties talk.

Reviewers have mentioned matters involving neighbours, parents, partners and children, suggesting the practice handles a range of relationship and family conflicts. Positive comments single out her approachable manner and the reputation she has built in the mediation field. At the same time, a consistent thread of dissatisfaction appears across the lower-rated accounts. Those clients describe difficulty getting responses to emails, calls and text messages over a period of weeks, with little apparent progress on their matter and unclear updates about where things stood.

Some felt the process favoured one side, and concerns about confidentiality and conflicting advice were also raised. The need to restart sessions and repeat payments features in these accounts, as does frustration at receiving certification only after considerable delay. Reviews reflect both appreciation of Kerri's listening and mediation skill and significant frustration with communication and process management.