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O'Neill Family Law

O'Neill Family Law

4.8(35 reviews)See reviews ↓·Toowoomba

About the company

O'Neill Family Law is a family law firm based in Toowoomba, Queensland. The firm's directors are Ben O'Neill, Joel Stower, and Louise Black. Shakira Khan is a Senior Associate, Stafford Mortensen is an Associate, and Sam Wasley is a Senior Solicitor. Emily Duggan and Lily Grimley are Solicitors, and Chloe Moore is a Law Clerk. The firm employs paralegals Michelle Weir, Suze Rubb, Marisa O'Brien, Natasha Dau, and Charlie Pulsford.

Emma Potter is the Office Manager, and Ella Weir is an Admin Assistant. The firm's family law services include divorce, property and financial settlements, defacto couples, child support, injunctions, same sex couple matters, adult child maintenance, financial agreements, international parenting disputes, parenting matters, spousal maintenance, adoption, enforcement and contravention of parenting orders, domestic violence, and surrogacy matters.

What customers say

Based on genuine customer reviews

In Toowoomba, O'Neill Family Law has built a reputation through family law matters that customers writing about their orders describe as handled with professionalism and genuine care. Reviewers often mention Ben, Shakira, Michelle, Louise and Charlie by name, praising their honest and practical advice, clear explanations and the reassurance they provided during difficult periods. An observation shared by more than one reviewer is how thoroughly clients felt listened to, with their circumstances understood before any strategy was discussed.

The firm's work in divorce and broader family law disputes features across the accounts, including matters resolved through mediation, where clients credit the team's preparation and realistic guidance with helping them reach settlements. Clients note that communication remained clear from the first consultation through to the final outcome, and that stressful proceedings felt more manageable as a result.

Efficiency is another recurring theme, with cases progressing promptly and outcomes meeting or exceeding what clients had anticipated. Those who had previously used legal services describe the practice as approachable, upfront with advice and committed to acting in the interests of the families involved. The consistent thread running through the feedback is the combination of compassion and technical knowledge that clients associate with Shakira and the wider team.

Divorce lawyer

Reviews

Reviews are taken from publicly available sources.

MM
Melville McLuckie7 July 2026

Absolutely over the moon with the service received. Charlie made our case hassle Free and Ben was so easy to work with. Highly recommend them and will always be grateful for the extreme professionalism that they had successfully handling our case

MB
Maree Berzins1 May 2026

I engaged O’Neill Family Law for a complex family law matter, and I am extremely satisfied with the outcome. Ben and Charlie handled my case with professionalism, efficiency, and care throughout the entire process. The matter was resolved in a timely manner, and I achieved the outcome I was hoping to secure for my family. I’m very grateful I chose O’Neill Family Law and would highly recommend them.

MA
Mr and Mrs Middleton7 April 2026

We cannot thank Shakira at O’Neill Family Law enough for her outstanding support and professionalism throughout our legal matter. Shakira was compassionate, highly knowledgeable, and consistently clear in her communication, which made an incredibly stressful situation far more manageable. Her genuine commitment to acting in our son’s best interests was evident every step of the way. We always felt supported, informed, and confident in her guidance. We would highly recommend Shakira to anyone seeking a dedicated and exceptional family lawyer.

TL
Tina Lyons20 March 2026

I cannot recommend O'Neill Family Law highly enough. From the very beginning, Shakira and Michelle made me feel incredibly comfortable. They truly listened to my situation and provided honest, realistic advice that was instrumental in achieving a settlement at mediation. Their knowledge and dedication are simply unbelievable, and the final outcome far exceeded my expectations. If you need a team that is both compassionate and expert in their field, this is the firm to choose."

CR
Chris Roberts27 February 2026

For my daughter and her children, this firm was an unfortunate choice. Didn't take the time to listen sincerely to her problem, understand her situation or investigate her claims and she is now in a worse position legally,financially and emotionally .They certainly did not represent her or her children's best interests . She feels she was pushed into decisions that suited the lawyers interests and not her own or her children's, at a time when she was clearly overwhelmed and distressed by the whole legal process .And the outcome of her case reflects this . She is now " legitimately" trapped by an abuser in an unwanted and unsafe situation and $7000 poorer. Money which was borrowed , and after being initially quoted less than $5000 .It will now take months if not years and a lot of distress and expense to correct their thoughtless indifference .The whole interaction felt like, take a number .Maybe they could take on less cases and put some quality time into the cases they have on the books , quality over quantity .So much for a supportive and caring law firm that cares about your individual situation. Seems they don't care too much even when you pay them to . Very disappointed. Sorry, but I would not recommend this law firm.. ### An update on this review - 6 months later :my daughter and her children have finally had her case heard again and it was taken seriously, this time she was listened to and supported by her new lawyer ,from a different law firm .They have now received a positive outcome in the courts .She was approved for and received legal aid to correct the previous mistakes made by O'Neil lawyers... Be very careful who you choose to help you deal with the most important moments of your life.

FB
Franz Buenavista9 October 2025

I had an outstanding experience with O'Neil Family Law and my lawyer, Sam Wesley. From the very beginning, Sam and his assistant, Marissa, were professional, empathetic, and incredibly knowledgeable. Sam took the time to explain each step of the process and made me feel supported and at ease throughout the entire journey. Thanks to Sam's dedication, expertise, and responsiveness, we achieved a positive outcome in my case. I highly recommend Sam Wesley of O'Neil Family Law to anyone in need of family law services.

KH
Krystina Higgins19 September 2025

Ben, Louise and team have been extremely professional, compassionate and supportive. They explained everything clearly and made the process much less stressful. Highly recommend for anyone needing family law advice.

Family lawyers in Toowoomba compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 3 businesses in this category in Toowoomba are compared.

RankProviderRatingReviewsOpen Sat.
1Toowoomba Family Lawyers Qld - Family Law Solicitors Qld★ 5,03Yes
2O'Neill Family Law (this page)★ 4,835No
3Wilsons - The Family Lawyers★ 4,885No
Contact
+61746901700oneillfl.com.au192 Hume St, East Toowoomba QLD 4350
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed