RMB Lawyers Nowra

Sophie was fantastic in providing clear advice and guidance under a tight timeframe. Thanks so much for your help!

We were very satisfied clients of our firm, Pottenger & McGhee Solicitors, which was acquired by RMB Lawyers in 2021. Until recently we had been clients of RMB Lawyers for several years. We have now left the firm as we were terribly disappointed by a poor customer service experience, which was strikingly different to how we have previously been treated by Pottenger & McGhee. RMB Lawyers failed to provide support in a time critical situation (which could have been handled with a five minute phone call), and we progressed to making an internal complaint. Unfortunately the complaint was investigated and concluded by one of the individuals that the complaint was about. No accountability nor integrity will be found when issues are raised with this firm. The firms clear priority is to make money and protect itself, rather than have productive conversations to resolve client concerns. They do not value client feedback.

Avoid RMB Lawyers! They charged over $1,000 for an initial consultation despite their website saying it would be free. I paid the invoice because it stated that interest would be charged at 5% per day if it were not paid within 14 days and then at 10% per day after 30 days (see picture) !!! I requested a solicitor meeting to get advice wrt my recently deceased partner's estate. The solicitor did not appear to have read any of the background documents I sent. He declined to answer most of my questions and advised me to seek legal advice - which is what I thought I was doing! He was only interested in signing me up to a $7,500 service contract to submit a probate application that I had already prepared. Other firms I assessed typically charge between $1200 and $1800 to prepare a probate application from scratch. I would give negative stars if I could.

If I could give less than one star I would, you’re absolutely disgusting and the way my family was treated by this business was appalling! Go here if you want a huge bill and zero answers or direction

Extremely helpful to me during a very difficult time. Trudi was amazing. Highly recommend.

Had RMB deal with a matter, found them completely professional, and available when we needed to discuss matters, their rates were also very affordable. Hope I never need them again, but if I do, I will use their services.

Customer service charter does not exist keep plenty of panodol handy if dealing through R M B